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It was, in other words, a chatbot--a stripped down software program that can talk to customers through text messages, email, or platforms like Facebook or Slack.
While App Zen's chatbot was novel, it wasn't actually solving a real problem.
So Kale recalibrated it for a different customer--accounting departments.
More than half of those who had never used a chatbot said they’d be interested in trying one.
Confronted with an aging population and the associated costs, it is more important than ever to advance methods to better support the elderly.
In addition, senior citizens’ interests in adopting to new technology show a potentially lucrative untapped market for innovators.
The age group constantly trying to catch up while the online revolution continues to gather pace.
But when it comes to artificial intelligence, senior citizens could stand to benefit the most from the latest technological advancements.